Lead Response Standards

Fast contact matters, but accurate identity, respectful communication, and responsible data use matter more.

Reviewed September 12, 2026 · Published by Contractor Hub, operated by Nfinier, LLC.

When a lead is offered

• Accept or decline promptly based on territory, scope, availability, and project fit.
• Identify the company and explain that the consumer submitted a request through an STL Guide Network site.
• Use the information only for the submitted project and never sell or redistribute it.
• Do not imply endorsement, exclusivity, guaranteed pricing, or guaranteed availability.

After contact

Providers may be asked to report whether contact occurred, an appointment or estimate was scheduled, the provider was hired, and work was completed. Outcome reporting supports lead quality, billing verification, and network improvement.

Estimates and conduct

Provide honest written estimates, communicate material changes, comply with applicable laws and permits, protect customer information, and address complaints promptly. Participation may be paused or ended if standards are not maintained.